Quest Joinery(Jeremy Theakston Director)

Hi Richard

We just wanted to thank you guys for your support since you have taken over and provided our IT support. Jamcrackers team are a breath of fresh air for us and the support you have provided to us is far superior to the service we have received in the past from several providers we have used. You have always achieved what we have asked even when we challenge you with tight timescales.

We always know where we stand and really feel we can rely on you to provide an excellent service. From day one the advice you have given has been transparent and explained to us in a level we can understand, we are never blinded by IT terminology which is so important for a business like us.

The telephone support you provide is also of a very high standard, Joe is a testament to your team and is always willing to assist and solve issues we raise.

Overall we really feel that you are a trusted part of our team and we would happily recommend your services to anyone looking to partner with a tried and tested IT service provider.

Credit where credit is due – so thank you from all at Quest Joinery. Keep up the fantastic work.

Quest Joinery (Nicky Whelton Office Manager)

Having changed IT service providers just under a year ago where we were very unhappy with the service provided, Jam Crackers have been a breath of fresh air with IT support they provide. They always deliver and have exceeded our expectations on numerous occasions with the service they provide. Our only regret is, we wish we had learnt of their existence earlier, so we could have avoided the disastrous IT mishaps we encountered in the past. We would recommend Jam Crackers to businesses that are after exceptional and reliable IT support. Thank you to the entire IT support team for all their hard work and assistance this past year.

Aaron Phillips, Jackson Phillips Automotive Services

JamCrackers helped us to sort out our Email system at work. Our situation was frankly a mess, with domain names we had no control of and an old unprofessional looking BT Email system in place. JamCrackers took the time to help us sort out every aspect helping us with more than just the Email. We now have control of our domain names, several individual mail boxes and a shared info@ mail box. JamCrackers expert knowledge made the whole thing virtually seamless. In summary very professional, great value for money and a very nice and polite person to do business with.

Kim Mead, Voluntary Community Action

When our previous IT company was unable to continue providing support for our network of servers and office pcs at a reasonable cost, JamCrackers was recommended to us.
They were one of several IT support companies I met with to discuss our needs and get quotes. I found JamCrackers to be extremely knowledgeable, they didn’t try to baffle me with ‘computer speak’, understood our business, were friendly, and their quote was comparable.

JamCrackers were very amenable in sorting out a date for the work that was convenient and took our operational needs into account. For example, when we chose to install a new server, JamCrackers carried out the installation over a weekend. They worked long hours to ensure that everything was up and running by the Monday.  I believe they worked above and beyond on the contract; helped individual personnel that had problems and even worked on our database which wasn’t in the remit, as I had thought I would be able to deal with it.

JamCrackers solved our IT problems in the most professional manner and have continued to stay in touch and check that everything is running smoothly. I have no hesitation in recommending JamCrackers for your IT needs.

Diane Rhodes, Familes United Network

“Families United Network (FUN) have recently moved over from an existing IT support company to Jam Crackers.  Richard and his team have worked hard to ensure that we have the right protection and software for our needs.  FUN is a registered charity, we were not aware of the heavily discounted rates or free software that is available to charities.  Jam Crackers have directed us through a mine field of technology jargon and not only have we now got a much safer, efficient running system we also saved money through the discounts and software that Richard has sourced for us.

If you need an honest and reliable IT support company then speak to Richard @ Jam Crackers.”

Darrell Foley BA (Hons) FCCA, Barry Paydon & Associates Chartered Certified Accountants,

I just wanted to thank you and your staff for the efficient and speedy installation of my new server. It is so much faster and user friendly than the old server we had. I am so happy that you were able to point me in the right direction in respect of the new equipment. Also thank you for putting me in contact with the finance company who have made a large purchase much more manageable.

If I need anything else in respect of computers you and your company will be the only place I look.

Once again many thanks 

Keith Rapp, Sales Director, Reisswolf London Ltd

Our new server installation from Jam Crackers has improved IT performance and staff productivity. 
We were extremely pleased with the professionalism shown throughout the process from the consultancy stage, reviewing our requirements, recommendations, to the specification and final installation.
Jam Crackers completed a smooth transition from the old server to the new with minimal down time. In fact all our staff were back up and running from the switch off of the old server on the Friday afternoon to everyone operative first thing Monday.
Being a real time business of logistics this was an important factor for us to enable immediate communication to our customers. 

Additionally, we found the proposal to be economical and the ongoing service agreement actually presented a saving. There were no hidden extra’s and we feel that we were provided an extremely high level of attention and support with the new technology.

We would be very happy to recommend Jam Crackers to other companies, considering a new server or IT services’

Richard L Cooper
Non Executive Director and Adviser at CLEARHEAD MEDIA LIMITED

JamCrackers were at hand when I suddenly realised I had a major problem with my laptop. Richard responded immediately and resolved the problem in no time. When I required some additional support with some other minor problems, Richard was able to support me remotely whilst allowing me to get on with my business. A very knowledgeable Company to work with and great service. Thank you

Vicki Stonham
Sales Consultant at Your Marketing Needs

Richard has been a great support with Your Marketing Needs. Our exchange is now up and working and has been a valuable tool to our business.

Julie Bean Assoc. CIPD
Clarity 4D | Growth Vouchers | Business Coach | Mentor | Leadership Skills | Business Growth | Business Development

I met Richard from Jam Crackers at a partially difficult period of time for our business IT wise. As a partnership of two, we are not completely IT illiterate. But we had been struggling with file sharing, printer issues, strange error messages etc. 

Richard spent some time with us talking about what we wanted, and recommended Microsoft 365 - which we have found invaluable to our business. 

Jam Crackers came and spent the day setting yup our Microsoft, sorting out some MAC problems and getting our printers straight again. 

Jam Crackers service, has been brilliant, the quote they gave us was really fair and the support they have provided right from the outset has been second to none. Here are Double Trouble Development we are definitely glad to have Jam Crackers to call on to help us with IT issues. 

Julie Bean

December 13, 2014

Marie West

Co Owner in Consultancy Company

Jam Crackers came to us via a recommendation from our Growth Advisor and I have to say we are not disappointed. 

We had had a problem with our off site back up supplier - they had lost 4 years worth of our data and Richard worked tirelessly to get back as much of the data as possible. 

At the same time we knew we wanted to move all our staff over to Office 365 - Jam Crackers managed this for us and it was fairly painless - the minor issues we had were resolved within minutes of us raising them and I would have no problems in recommending Jam Crackers and the services they offer to anyone. Thank you Jam Crackers

January 8, 2015

Gillian Ormston
Inspiring and Intuitive Personal Development Coach and Trainer

JamCrackers has given me & Double Trouble fantastic support in getting our IT up to scratch and onto Office 365.   It wasn't a simple exercise but Richard was patient, enthusiastic and kept everything in a language that I could understand.  In my experience this is highly unusual and to be highly applauded. It was and continues to be a real pleasure to work with Richard and JamCrackers.

December 16, 2014,

Colin Hambling, Director O'Hara Brothers Surfacing Ltd

"Due to a necessity to upgrade our office IT requirements we informed JamCrackers of our needs and expectations. They responded advisedly in simple-to-understand language and after consultation set about implementing the necessary changes.  This partly involved the installation of a ‘server’ allowing our existing computers to be integrated providing a more efficient system.  Previous ‘standalone’ computers are now linked and all documentation created on them is saved and ‘Backed Up’ automatically on a daily basis."

"Visits by JamCrackers’ technicians were painless and all work has proved to be both efficient and reliable.  At all times our queries have been answered promptly in ‘Plain English’. They continue to oversee and support our operation."

Manager Lidgates of Holland Park

"We used Jam Crackers to install and maintain our network which consists of one server and and 10 workstations. I have to say the service was first class, we were told how much it would cost and what time frame it would be completed in, all were spot on."

"I would comment on their call out service but as to date we have not had to call them out. The remote backups are seamless and I receive an e-mail every night letting me know our data is safe. Would recommend Jam Crackers to any business who wants a fresh approach to I.T. Support and management."

Facebook Users

Danielle Bella Batten

thank you very very much for ur help and quick reply computer is back to its old self thank god and very happy with service and price.

Louise Macleod

thankyou so much your company is fast and so recommend this company for fixing may laptop top job xx.

Ruth Kallmeier

I recommend this company, if you have any problems with your laptop/computer go to jamcrackers. They fixed mine straight away with no fuss! Very helpful and great service.

Jackie Gadd

Thanks for all your help - cant recommend you highly enough!


My laptop screen was cracked and called jamcrackers over the weekend. It was great, Richard Latimer came over same day, very reasonable, friendly, knows he's stuff and fantastic service. If you're looking for someone you can rely on and trust and is reasonable I would definitely recommend jamcrackers.

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